Policies

Privacy Policy

Last Updated: May 2026

The Merrymaking Company ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or use our gifting services.

1. Information We Collect

Personal Information: Name, email address, phone number, and delivery address when you place an order or submit an enquiry.
Order Information: Product selections, gift messages, and customization details.
Technical Data: IP address, browser type, and device information collected automatically for security and analytics.

2. How We Use Your Information

To process and deliver your orders and enquiries.
To communicate with you regarding your order status or updates.
To improve our website, products, and customer experience.
To comply with legal obligations and prevent fraud.

3. Data Sharing & Security

We do not sell your personal information to third parties. We may share data with trusted delivery partners solely for the purpose of fulfilling your orders. We implement appropriate security measures to protect your data, though no electronic transmission is 100% secure.

4. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at info@merrymakingcompany.com.

Terms of Service

By using our website and services, you agree to the following terms and conditions.

1. Orders & Customization

All orders are subject to availability. Customized or personalized items may have longer processing times. Once a customized order is confirmed, changes or cancellations may not be possible.

2. Pricing & Payment

Prices are listed in Nigerian Naira (₦) and are subject to change without notice. Payment terms will be communicated upon order confirmation. We require advance payment or a deposit for custom orders as agreed.

3. Delivery

We offer nationwide delivery across Nigeria. Delivery timelines vary based on location and product type. We are not responsible for delays caused by third-party logistics providers or unforeseen circumstances.

4. Returns & Refunds

Due to the personalized nature of our products, we generally do not accept returns. If you receive a damaged or incorrect item, please contact us within 24 hours of delivery for a replacement or resolution.

5. Intellectual Property

All content on this website, including images, text, and branding, is the property of The Merrymaking Company and is protected by copyright laws. Unauthorized use is prohibited.

Shipping & Delivery Policy

We strive to ensure your gifts arrive safely and on time. Please review our delivery guidelines.

1. Delivery Areas

We deliver across Lagos and nationwide in Nigeria. International shipping is available upon request.

2. Processing Times

Standard Items: 1–3 business days.
Custom/Branded Orders: 3–7 business days depending on complexity.
Large Events/Corporate Orders: Timeline agreed upon during consultation.

3. Delivery Fees

Delivery charges vary based on location and order size. Fees will be calculated and communicated before order confirmation.

4. Tracking

Tracking information will be provided once your order has been dispatched via our logistics partners.